Securing your booking with us by payment of a booking fee, constitutes affirmation that you have read, understood and agreed to our terms and conditions below. Upon entering into this agreement, you the client agree to be bound by the terms within. These are the only terms and conditions upon which we will contract with you. No alteration or substitution to these Terms and Conditions shall be valid unless agreed in writing.
1. GENERAL
1.1 Agreement of contract: The contracted client is the lead name on the invoice. For weddings this has to be the bride/s and/or groom/s however a third party can make payment on your behalf.
1.2 Consultations & Venue visits: We offer one face-to-face consultation in our warehouse and one visit to your Gold Coast/Tweed Coast venue (if required) as part of our reception styling service. We don’t include site visits for ceremony bookings. Additional or requested meetings and venue visits, will incur a charge. We offer unlimited email correspondence or phone chats if you wish to discuss your booking or make any changes to it in the lead up to your event.
1.3 Styling Fee: Our styling fee includes installation and set-up of any equipment hired from our inventory, in addition to your own decorative items (which shall not include lighting or electrical items). A list of items must be provided and agreed upon by the stylist prior to the event date. Should ample set-up time not be provided by the client and/or venue, it will be left to our styling team’s discretion as to what items will be included to provide the best overall outcome in the time given.
2. RECEPTION SET-UP & STYLE
2.1 Reception set-up: The stylist requires a minimum duration of 3 hours to set up the reception venue decor. This may be more, depending on the nature of the decor and the number of guests. If the time constraints given for setting up are extremely limited, depending on your decor requirements, additional staff may need to brought in to ensure a timely turnaround. This may incur additional charges.
2.2 Favours & stationery: We include the setup of favours and stationery as part of our styling service. Please ensure that all name cards and/or favours are provided in table order so that placement does not infringe unnecessarily upon the time required for setup.
2.3 Supply of hired items: We will always endeavour to supply the specific items requested, however in the very unlikely instance of a damaged or lost item, we reserve the right to substitute an appropriate alternative where necessary.
3. CEREMONY SET-UP & STYLE
3.1 Ceremony set-up: Our set-up and styling team will arrive approximately 90 minutes prior to the ceremony start time. Everything will be set up and ready 30 min prior to the ceremony start time. We will pack up your wedding site 60 minutes after the ceremony start time (Qld weddings) and two hours after the ceremony start time (NSW time), as per council permit time provisions. For private property weddings with no specific time constraints, the set-up and pack down time will be confirmed prior to the wedding date.
3.2 Ceremony Location: The ceremony location must be approved by the stylist prior to booking. Many popular locations are not suitable for our ceremony set-ups due to inadequate parking and difficulties with access, ie. beach & headland locations, steps, steep hills, long walks etc. Once the location is approved, the positioning and direction or the arbour is to be marked on a map and sent to the stylist with appropriate council permit. Many of our hire items cannot be set up in the sand.
3.3 Ceremony Permit: The client is responsible for obtaining any council permits that may be required. A copy of the permit should be emailed to us at least 2 weeks prior to the event date.
3.4 Inclement Weather: In the event of rain or high winds, we will set up at your wet weather option venue. This will be confirmed with you 3 hours prior to the ceremony. If you choose to hold the ceremony outdoors despite our weather warnings, Bliss & Willow reserves the right to withhold any of decorative items that may be damaged by the rain. Any item not used on the day of hire due to changed circumstances or inclement weather conditions will not be refunded or credited.
3.5 Clean Up: Almost all councils and park permits prohibit the use of confetti, rice, etc. and in some places fresh rose petals. It is the client’s responsibility to inform their guests and arrange a clean up if needed. Unless you have booked a drinks table/stand package with us, Bliss & Willow will not be responsible for clean up of empty bottles and cans which have been provided to your guests.
4. BUMP OUT
4.1 Reception – We will arrive the following morning (unless otherwise arranged with the client and venue) to begin the packing away process. If for any reason we are required to bump-out between 11pm and 6am, an additional after-hours bump out fee may be incurred.
4.2 Ceremony – Pack down time will be determined by your council permit.
5. DAMAGE
5.1 Standard laundering of hired items is included in all of our prices, which include stains from food and drinks and light scuff marks from shoes. We consider these stains as part of an event. However, if upon inspection after your event we find that irreversible or damage through mistreatment has been caused to our hired items for example rips, footprints, evidence of guests drawing on the linen, cigarette burns, candle wax and excessive food and drink stains etc. this will result in the cost being deducted from the refundable security deposit or us issuing the lead contact an invoice to replace the damaged stock.
5.2 Severe damage of hired goods will be charged at full replacement value.
5.3 Substitute items will not be accepted and all damaged items will still remain the property of Bliss & Willow.
5.4 All charger plates, crockery, cutlery and glassware hired from the stylist must be reasonably clean upon collection. Please note that charger plates cannot be used as dinner plates. If there is excessive food on the plates or charger plates, we would expect that the catering company/venue would take responsibility for cleaning these items.
6. PAYMENT
6.1 Payment to secure booking: A $500 booking fee is required to secure our services on your wedding date. This is a non-refundable fee which will be deducted from your final invoice. Fees for inventory hire items and delivery thereof will be added to your invoice as they are selected, and may incur an additional holding deposit. Payment of your booking fee is deemed as you having read, understood and accepted the terms and conditions of our services. Please do not hesitate to contact us if you would like clarification on any of the items.
6.2 Balance payment: The full balance is due 7 days prior to your event date. Final guest numbers must be provided prior to this date for invoicing purposes.
6.3 Amendments: Significant changes may change the quote/invoice you originally obtained. No deletions of large hire items are permitted within 1 month of your event date. Table setting numbers can be changed up to 7 days prior. Items can be added on as long as they are in stock.
6.4 Cancellations: Bookings are transferable to another date (subject to our availability). In the event of a cancellation, the booking fee will not be refunded. Cancellations within 1 month of the wedding date remain payable in full. No refunds or credits will be issued for any items that are unused due to inclement weather or change of mind.
7. INSURANCE
Bliss & Co Pty Ltd. [Trading as Bliss & Willow] is a registered company and also has full public liability insurance.
*We reserve the right to change these Policies, Terms & Conditions at any time without notice. These Policies, Terms and Conditions will always be current, and override any prior Policies, Terms & Conditions provided in any other form. No alteration or substitution to these Terms and Conditions shall be valid unless agreed in writing.
DISCLAIMER The Stylist shall in no way be held responsible or accountable for any injury, death or loss of income caused to the Client, any third parties or properties due to the hire of Equipment or Service provided by the Stylist.
